Chat Process Executive

Handle customer queries through the chat support channel in a professional and timely manner.

Resolve customer concerns related to orders, payments, returns, exchanges, refunds, and product information.

Provide accurate information and ensure a high level of customer satisfaction.

Maintain quality standards while meeting productivity and response time targets.

Record customer interactions accurately in the system.

Follow company policies, processes, and compliance guidelines.

Escalate complex issues to the concerned team whenever required.

Maintain confidentiality of customer information.

Deliver a positive customer experience while handling multiple chat conversations efficiently.