Payment Collection

🔹 Handle Bucket 1 (1–30 DPD) and Bucket 2 (31–60 DPD) delinquent accounts.

🔹 Contact customers through outbound calls regarding overdue payments.

🔹 Educate customers about outstanding dues and payment deadlines.

🔹 Negotiate payment commitments and repayment arrangements.

🔹 Follow up on promised payments (PTP – Promise to Pay).

🔹 Maintain accurate call logs and collection records in the system.

🔹 Achieve monthly collection and recovery targets.

🔹 Ensure compliance with banking and regulatory guidelines during customer interactions.

🔹 Escalate high-risk accounts as per process requirements.

🔹 Deliver professional customer service while resolving payment-related concern