Quality Analyst (QA)

📍 Location: Pimpri, Pune

💼 Job Type: Full-time

💰 CTC: ₹4.5 LPA

Job Summary

We are hiring a Quality Analyst (QA) for our team in Pune (Pimpri). The ideal candidate should have experience in quality monitoring, process audits, and team performance evaluation.

Key Responsibilities

• Monitor and evaluate calls, chats, and customer interactions
• Conduct quality audits and provide feedback to team members
• Ensure adherence to process guidelines and quality standards
• Identify performance gaps and suggest improvement plans
• Prepare quality reports and maintain audit records
• Support team leaders and operations in improving service quality
• Maintain accuracy and compliance in customer handling

Eligibility Criteria

• Graduate or Undergraduate candidates can apply
• Minimum 1 year of experience on paper as QA
• Good communication and analytical skills
• Basic knowledge of QA processes and reporting

Skills Required

✅ Quality Monitoring

✅ Communication Skills

✅ Attention to Detail

✅ Reporting & Documentation

✅ Process Adherence

✅ Team Coordination

📩 Interested candidates can share or dm their CV on anupamas@sarvasync.com or 9278360410