BPO / Customer Care

Customer Care Executive ka role customers ke calls, WhatsApp aur emails handle karna hota hai. Isme product, order, return aur payment se related queries solve karni hoti hain. Candidate ko logistics team ke saath coordinate karke delivery aur returns manage karna hota hai, aur CRM me data update karna hota hai. Saath hi follow-ups, complaints handling aur customers ko products ke baare me guide karna bhi important part hai. Main focus hota hai customer satisfaction aur quick problem resolution.